Frankly if you have someone selling you a computer and quoting features you don't understand you should take that as a reason not to buy from them. If they are asking what you want to do with the computer and offering ways to accomplish that with what you are going to buy then you are in a better place. Typically you will find that place in a small computer store. Yes, Friendly Computers in Georgetown.
True nonetheless.
We have a customer who only uses his computer to stream internet music and occasionally surf the internet. We've built him two computers both exactly what he needed. He still doesn't know a MHZ from a DMZ. Doesn't matter. We know how he uses his PC and we make sure he has what he needs.
All of our customers fit in that category. Many of them we've had since we opened five years ago. We know what they need and whether they should upgrade to the newest operating system or keep what they have. Whether they should get that laptop and go wireless in their house. Whether they should get a second refurbished PC and a switch so their grandchildren can have a computer to play on and not mess the primary one up when they visit.
And if there is a problem with the PC we sold them we know everything about it and about them and don't have to send it off to another state to get it fixed. They just call us and we fix it and get it back to them usually the next day fixed and updated and clean and ready to go.
In short we get to know our customers and help them through the technology maze as friends, not geeks.



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